GrandVision is a global leader in optical retailing and delivers high quality and affordable eye care to more and more customers around the world. The high quality eye care offered by GrandVision includes a wide range of services provided by its vision expert, prescription glasses including frames and lenses, contact lenses and contact lens care products, and sunglasses both plain and with prescription lenses. These products are offered through leading optical retail banners which operate more than 40 countries across Europe, the Americas, the Middle East and Asia. GrandVision serves its customers in over 7,000 stores and with more than 37,000 employees which are proving every day that in EYE CARE, WE CARE MORE.
Some key figures:
Our vision is to provide high quality and affordable eye care to more and more people around the world. By doing so, GrandVision aspires to help them realize their full potential in life.
Developing Careers & Potential
Within all GrandVision companies we recruit for a career, not just a job. We are passionate about customer satisfaction and develop our people to look for growth potential within the job and within the company. Our preference is to always promote internally where possible. So, wherever people start, there’s always somewhere else to go. We strive for continuous improvement and our new recruits help us to further raise the future potential of our company. Our whole business is full of people who have gone on to achieve a successful career through experiencing a variety of different roles in different locations and area of our business. We continually support and develop our people who have the desire, ambition and potential to grow.
With customers, stores and employees located in over 40 countries, GrandVision shows diversity to be at the core of its success. Grandvision is a global company proud and committed to be an equal opportunity employer.
Manager Contact Lens Subscription, Schiphol Airport
You will work in the Business Unit Contact Lenses that commercially delivers on the ambition to turn contact lenses into a strategic driver for growth. As manager contact lens subscription you play a pivotal role in addressing market needs for growth in contact lenses through subscription.
Today many time hungry consumers visit our stores just to pick-up their contact lenses. Subscribing to receiving contact lenses where and when you want it, with the level of service they require is what you will drive. To free customers of this time burden will help create satisfied store staff & customers. This starts with a great operating model that enables consumers to self-serve if they want. We offer expert advice only when and where the customer needs it. Finally, we make subscribing simple for our staff and consumers, turning it into the most preferred sales channel. This has only become more apparent during the Covid-19 crisis, where retail is fundamentally changing in favour of online & home delivery models.
Director Business Unit of Contact Lenses
Main purpose of the role
The primary purpose of the role is to execute the implementation of the contact lens subscription model and grow the subscription user base across all GrandVision markets. This will accelerate revenue growth of the contact lens category.
You are able to effectively manage the transition of the existing variety of subscription models in the markets to a single state-of-the-art contact lens subscription model. This requires that you have excellent relations with local management teams, and also understand and translate regional market needs to incorporate them into the model.
At the same time, we want to maintain one global model that can be better controlled and steered at group level, to support market CL growth. This will be done in close collaboration with other local & group functions such as Customer Experience & Digital, IT, supply chain & finance. It is a high-profile project with many different stakeholders at both HQ and in the markets.
In markets working with contact lens subscription you will aggressively grow the existing subscription base, developing CRM programmes, sharing best practices and enabling store staff to easily sell the subscription. This reduces existing churn rates and increases new subscriber rates.
Key performance indicators:
Required qualifications/level of education
The ideal candidate:
Key skills, knowledge and experience
The candidate brings the following skills from previous roles:
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NB. If you have not heard back from us after 27 days, please consider your application not to be succesful.