To vacancy overview

Contact Lens Subscription Manager

Brand
Schiphol
Location
Schiphol
Hours per week
40 hours

 

GrandVision is a global leader in optical retailing and delivers high quality and affordable eye care to more and more customers around the world. The high quality eye care offered by GrandVision includes a wide range of services provided by its vision expert, prescription glasses including frames and lenses, contact lenses and contact lens care products, and sunglasses both plain and with prescription lenses. These products are offered through leading optical retail banners which operate more than 40 countries across Europe, the Americas, the Middle East and Asia. GrandVision serves its customers in over 7,000 stores and with more than 37,000 employees which are proving every day that in EYE CARE, WE CARE MORE.

 

Some key figures:

  • 7,000+ stores in more than 40 countries
  • 30 retail banners
  • over 800,000 store visitors per day
  • ~17 million prescription glasses sold
  • Revenue 2018: EUR 3,7 billion
  • EBITDA 2018: EUR 576 million
  • Over 37,000 employees

 

Our vision is to provide high quality and affordable eye care to more and more people around the world. By doing so, GrandVision aspires to help them realize their full potential in life.

 

Developing Careers & Potential

 

Within all GrandVision companies we recruit for a career, not just a job. We are passionate about customer satisfaction and develop our people to look for growth potential within the job and within the company. Our preference is to always promote internally where possible. So, wherever people start, there’s always somewhere else to go. We strive for continuous improvement and our new recruits help us to further raise the future potential of our company. Our whole business is full of people who have gone on to achieve a successful career through experiencing a variety of different roles in different locations and area of our business. We continually support and develop our people who have the desire, ambition and potential to grow.

 

With customers, stores and employees located in over 40 countries, GrandVision shows diversity to be at the core of its success. Grandvision is a global company proud and committed to be an equal opportunity employer.

Manager Contact Lens Subscription, Schiphol Airport

You will work in the Business Unit Contact Lenses that commercially delivers on the ambition to turn contact lenses into a strategic driver for growth. As manager contact lens subscription you play a pivotal role in addressing market needs for growth in contact lenses through subscription.

Today many time hungry consumers visit our stores just to pick-up their contact lenses. Subscribing to receiving contact lenses where and when you want it, with the level of service they require is what you will drive. To free customers of this time burden will help create satisfied store staff & customers. This starts with a great operating model that enables consumers to self-serve if they want. We offer expert advice only when and where the customer needs it. Finally, we make subscribing simple for our staff and consumers, turning it into the most preferred sales channel. This has only become more apparent during the Covid-19 crisis, where retail is fundamentally changing in favour of online & home delivery models.

Reports to

Director Business Unit of Contact Lenses

Direct Report

None

Main purpose of the role

The primary purpose of the role is to execute the implementation of the contact lens subscription model and grow the subscription user base across all GrandVision markets. This will accelerate revenue growth of the contact lens category.

You are able to effectively manage the transition of the existing variety of subscription models in the markets to a single state-of-the-art contact lens subscription model. This requires that you have excellent relations with local management teams, and also understand and translate regional market needs to incorporate them into the model.

At the same time, we want to maintain one global model that can be better controlled and steered at group level, to support market CL growth. This will be done in close collaboration with other local & group functions such as Customer Experience & Digital, IT, supply chain & finance. It is a high-profile project with many different stakeholders at both HQ and in the markets.

In markets working with contact lens subscription you will aggressively grow the existing subscription base, developing CRM programmes, sharing best practices and enabling store staff to easily sell the subscription. This reduces existing churn rates and increases new subscriber rates.

Responsibilities:

  • Defines commercial strategy for subscription offering together with OpCo & Director BU Contact Lens
  • Leads the overall contact lens subscription channel and drives sales & conversion
  • Project lead of multi-year & multi million project with focus on deploying global subscription model in existing & new markets, together with group key functions (CX&D, IT, finance & supply chain).
  • Defines (business & IT) migration strategy together with OpCo’s to avoid loss of customers during change.
  • Gathers best-practices and drives improvements in contact lens subscription
  • Defines optimal CRM-cycle together with operating companies and drives implementation in all markets
  • Regular review meetings with operating companies on contact lens subscription performance, together with the regional director Contact Lenses
  • Maintains relationship with contact lens subscription partners (both internal and external)
  • Liaises with markets to understand local demands & regionalize subscription offer

Key performance indicators:

  • Delivery of Contact Lens total net revenue vs. budget & last year
  • Contact Lens subscription base vs. budget & last year
  • Delivery of optimized contact lens subscription model in markets

Required qualifications/level of education

  • Finished university education
  • 10+ years’ experience in a commercial retail or e-commerce role
  • Experience within an online/e-commerce environment (agile project management, good understanding of digital media, user experience)
  • Fluent in English and preferably one other European language
  • Willing to travel in Europe for ca. 25% of time

Core competencies

The ideal candidate:

  • Is delivery driven and operational savvy, having managed a business or having had P&L (revenue) responsibility
  • Has a strong analytical acumen, managing performance and finding ways to reach targets and overachieve them
  • Is a proven change manager that feels at ease with the roll-out of multi-stakeholder projects over various cultures and organizational models
  • Has a thorough understanding of IT systems (e-commerce, subscription & ERP) and how they work together to deliver excellence in customer conversion and satisfaction
  • Has demonstrated to cope with setbacks in a positive way

Personal attributes

  • Disciplined, maintaining focus to obtain results
  • Flexible and comfortable with frequent changes, maintaining calm under pressure
  • Analytical, yet pragmatic and problem solving. Never loses sight of end-goal
  • Team player, willing to share and learn. Open in approach to others and reliable to work with
  • Highly energetic and self-motivated. Optimistic by nature.

Key skills, knowledge and experience

The candidate brings the following skills from previous roles:

  • Has managed change processes & (business IT) projects successfully
  • Strong ability to align. Key changes are shared early on with stakeholders to create buy-in. Active outreach and proactive communication to group functions and markets
  • Able to build a shared vision; capable of inspiring the team to move in the direction that is best for the company.
  • Proven track record working through others, where no direct reporting lines exist (matrix structure), especially to work on reduction of churn & delivering growth of subscription base.
  • Effective listener & connector, being able to use opposing views to improve decisions and create engagement
  • Challenges status quo to improve the contact lens subscription proposition, both from a commercial and technical perspective.

 

More about GrandVision: www.grandvision.com
Follow us on LinkedIn: https://www.linkedin.com/company/grandvision

Find our Annual Report here: http://annualreport.grandvision.com

NB. If you have not heard back from us after 27 days, please consider your application not to be succesful.  

Application process

1. Apply
2. Questionnaire & Recruiter call
3. 1st Interview
4. Online Assessment & 2nd Interview
5. Offer
6. Hired

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