To vacancy overview

Fulfilment Transformation Director

Hours per week
40 hours

Be part of the global transformation of one of the largest optical retailers in the world!

We are GrandVision, home of brands such as Pearle, Vision Express, Charlie Temple, Solaris, and more!

With 7000+ stores strong and a team of 39,000+ employed fans globally, you may not have heard of us but you’ll want to jump on the bandwagon like many other top quality candidates have and join a growing business.

As our Customer Fulfilment and Operations Transformation Director, you will get to deliver GrandVision ambition to create a strong global supply chain platform serving all Operating Countries (OpCos) and channels. You will get to work in an incredibly dynamic, fast growing market and be at the heart of a global transformation. If you look for a role with huge impact, where you can help build and grow an already profitable business, read on!

We look to recruit the best candidates in the market and welcome applications from across the world.

Developing Careers & Potential

Within all GrandVision companies we recruit for a career, not just a job. We are passionate about customer satisfaction and develop our people to look for growth potential within the job and within the company. Our preference is to always promote internally where possible. So, wherever people start, there’s always somewhere else to go. We strive for continuous improvement and our new recruits help us to further raise the future potential of our company. Our whole business is full of people who have gone on to achieve a successful career through experiencing a variety of different roles in different locations and area of our business. We continually support and develop our people who have the desire, ambition and potential to grow.

With customers, stores and employees located in over 40 countries, GrandVision shows diversity to be at the core of its success. GrandVision is a global company proud and committed to be an equal opportunity employer.


Leading Supply chain portfolio of projects related to Forward transformation

  • Steer Product categories portfolio of project (project governance, progress and risks Management, resources Management)
  • Manage stakeholders to facilitate alignment and coordination (HQ Products, CFOPS, CX&D (Customer Experience and Digital) IT and OpCos leaders)
  • Deliver a robust change management program (leadership & teams buy-in, communication, training) with the support of HR
  • Develop and coach its team of CFOPS project leads and contribute to the development of GrandVision transformation capability

Supply chain project portfolio includes set-up of a global and omni-channel RFH network operated with standard processes & tools, deployment of new ways of working related to S&OP & forecasting, Master data and quality processes as well as new organization & skills.

Manage coordination with any other CFOPS initiatives

  • Manage dependencies with any other on-going Supply Chain initiatives at HQ or OpCo level
  • Continuous search and care about any new business projects that will contribute to GrandVision global supply chain platform ambition

Achievement of GrandVision Forward objectives related to the global products platform:

  • Service levels (suppliers lead-time, OTIF, best-sellers availability in stores)
  • Supply Chain costs
  • DSI

Key skills, knowledge and experience

  • 5-7 years’ experience in supply chain in specialized distribution (Eyewear, cosmetics, fashion, clothing, retail and/or FMCG)
  • 5-7 years’ experience in delivering complex business transformation initiatives (as an internal or external strategy consultant)
  • Ability to deliver complex projects
  • Excellent business operator with analytical mindset, problem solving, critical thinking and fast learning skills
  • Master’s degree in engineering or equivalent working experience
  • Ability to drive management decisions and align stakeholders while coaching efficiently and inspiring teams.
  • Strong Leadership, communication and negotiation skills
  • Highly adaptable to new environments; with a natural ability to embrace learning and develop through experience. High level of energy and ambition to realise a positive impact.
  • Positive, customer first, can do attitude.
  • Strong knowledge of English (written & spoken)

More about GrandVision

GrandVision is a global leader in optical retailing and delivers high quality and affordable eye care to more and more customers around the world. The high quality eye care offered by GrandVision includes a wide range of services provided by its vision expert, prescription glasses including frames and lenses, contact lenses and contact lens care products, and sunglasses both plain and with prescription lenses. These products are offered through leading optical retail banners across Europe, the Americas, the Middle East and Asia. GrandVision serves its customers in over 7,200 stores and with more than 39,000 employees which are proving every day that in EYE CARE, WE CARE MORE.

Some key figures:

  • 7,260 stores in more than 40 countries
  • 434,000 daily store visits
  • 15.1 million Eyeglass & sunglass sold
  • Over 39,000 employees worldwide
  • Revenue EUR 3.5 billion FY
  • EBITA EUR 266 million

Our vision is to provide high quality and affordable eye care to more and more people around the world. By doing so, GrandVision aspires to help them realize their full potential in life.

More about GrandVision:
Follow us on LinkedIn:

Find our Annual Report here:

NB. If you have not heard back from us after 27 days, please consider your application not to be successful.

Recruitment agencies: As we have a dedicated in-house recruitment team, this position is strictly no agencies.

Application process

1. Apply
2. Questionnaire & Recruiter call
3. 1st Interview
4. Online Assessment & 2nd Interview
5. Offer
6. Hired

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