To vacancy overview

Customer Fulfillment Transformation Director

Hours per week
40 hours


GrandVision is a global leader in optical retailing and delivers high quality and affordable eye care to more and more customers around the world. The high quality eye care offered by GrandVision includes a wide range of services provided by its vision expert, prescription glasses including frames and lenses, contact lenses and contact lens care products, and sunglasses both plain and with prescription lenses. These products are offered through leading optical retail banners which operate more than 40 countries across Europe, the Americas, the Middle East and Asia. GrandVision serves its customers in over 7,000 stores and with more than 37,000 employees which are proving every day that in EYE CARE, WE CARE MORE.


Some key figures:

  • 7,000+ stores in more than 40 countries
  • 30 retail banners
  • over 800,000 store visitors per day
  • ~17 million prescription glasses sold
  • Revenue 2018: EUR 3,7 billion
  • EBITDA 2018: EUR 576 million
  • Over 37,000 employees


Our vision is to provide high quality and affordable eye care to more and more people around the world. By doing so, GrandVision aspires to help them realize their full potential in life.


Developing Careers & Potential


Within all GrandVision companies we recruit for a career, not just a job. We are passionate about customer satisfaction and develop our people to look for growth potential within the job and within the company. Our preference is to always promote internally where possible. So, wherever people start, there’s always somewhere else to go. We strive for continuous improvement and our new recruits help us to further raise the future potential of our company. Our whole business is full of people who have gone on to achieve a successful career through experiencing a variety of different roles in different locations and area of our business. We continually support and develop our people who have the desire, ambition and potential to grow.


With customers, stores and employees located in over 40 countries, GrandVision shows diversity to be at the core of its success. Grandvision is a global company proud and committed to be an equal opportunity employer.

Job title

Customer Fulfillment Transformation Director

Reports to

VP Business Development and Transformation

Direct reports

4-5 FTEs

Main purpose of the role

  • Deliver GV ambition to create a strong global supply chain platform serving all OpCos and channels.
  • Streamline and implement Forward strategy (Product Value Chain, Organization of the Future and omnichannel ambition) on the CFOPS (Customer Fulfillment and Operations Scope) in close cooperation with HQ functional leads and OpCo teams.

The CFOPS transformation Director will be specifically responsible of:

1. Leading Supply chain portfolio of projects related to Forward transformation

  • Steer Product categories portfolio of project (project governance, progress and risks Mgt, resources Mgt, …)
  • Manage stakeholders to facilitate alignment and coordination (HQ Products, CFOPS, CX&D IT and OpCos leaders)
  • Deliver a robust change management program (leadership & teams buy-in, communication, training) with the support of HR
  • Develop and coach its team of CFOPS project leads and contribute to the development of GV transformation capability

Supply chain project portfolio includes set-up of a global and omni-channel RFH network operated with standard processes & tools, deployment of new ways of working related to S&OP & forecasting, Master data and quality processes as well as new organization & skills.

2. Manage coordination with any other CFOPS initiatives

  • Manage dependencies with any other on-going Supply Chain initiatives at HQ or OpCo level
  • Continuous search and care about any new business projects that will contribute to GV global supply chain platform ambition

Key performance indicators

Achievement of GV Forward objectives related to the global products platform:

  • Service levels (suppliers lead-time, OTIF, best-sellers availability in stores, …)
  • Supply Chain costs
  • DSI

Required qualifications/level of education

Engineer school Master degree

Core competencies/ Personal attributes

  • Ability to drive Mgt decisions and align stakeholders while coaching efficiently and inspiring teams. Candidate should demonstrate strong Leadership, communication and negotiation skills
  • Ability to deliver complex projects. candidate should be an excellent business operator with analytical mindset, problem solving, critical thinking and fast learning skills
  • Finally, candidate should be highly adaptable to new environments; with a natural ability to embrace learning and develop through experience. High level of energy and ambition to realise a positive impact.
  • Positive, customer first, can do attitude.

Key skills, knowledge and experience

  • 5-7 years’ experience in supply chain in specialized distribution (Eyewear, cosmetics, fashion, clothing)
  • 5-7 years’ experience in delivering complex business transformation initiatives (as an internal or external strategy consultant)
  • Strong knowledge of English (written & spoken)

Future potential/ learning agility/ growth opportunities

Candidate could evolve into a position of CFOPS director at HQ or OpCo level


More about GrandVision:
Follow us on LinkedIn:

Find our Annual Report here:

NB. If you have not heard back from us after 27 days, please consider your application not to be succesful.  

Application process

1. Apply
2. Questionnaire & Recruiter call
3. 1st Interview
4. Online Assessment & 2nd Interview
5. Offer
6. Hired

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