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Global Continuous Improvement Leader

Hours per week
40 hours


GrandVision is a global leader in optical retailing and delivers high quality and affordable eye care to more and more customers around the world. The high quality eye care offered by GrandVision includes a wide range of services provided by its vision expert, prescription glasses including frames and lenses, contact lenses and contact lens care products, and sunglasses both plain and with prescription lenses. These products are offered through leading optical retail banners which operate more than 40 countries across Europe, the Americas, the Middle East and Asia. GrandVision serves its customers in over 7,000 stores and with more than 36,000 employees which are proving every day that in EYE CARE, WE CARE MORE.


Some key figures:

  • 7,000+ stores in more than 40 countries
  • 30 retail banners
  • over 700,000 store visitors per day
  • ~16 million prescription glasses sold
  • Revenue 2017: EUR 3,5 billion
  • EBITDA 2017: EUR 552 million
  • Over 36,000 employees


Developing Careers & Potential

Within all GrandVision companies we recruit for a career, not just a job. We are passionate about customer satisfaction and develop our people to look for growth potential within the job and within the company. Our preference is to always promote internally where possible. So, wherever people start, there’s always somewhere else to go. We strive for continuous improvement and our new recruits help us to further raise the future potential of our company.

Our whole business is full of people who have gone on to achieve a successful career through experiencing a variety of different roles in different locations and area of our business. We continually support and develop our people who have the desire, ambition and potential to grow.

Global Continuous Improvement Leader, Amsterdam Area

Establish a World Class Standard in the Operation Excellence Culture in GrandVision

Responsible for the delivery of product/process continuous improvement initiatives and necessary Trainings. He/she will play a key role in Operation transformation fostering a culture of sustainable change. This will be done through the implementation LEAN methodology.

Reports to

Global Manufacturing & Quality Director

Main purpose of the role

  • To set up an Operational Excellence development roadmap according key defined GrandVision business strategic drivers

  • To initiate, lead and facilitate (LEAN) process improvement activities across the entire Business (Logistic, Supply Chain, Manufacturing, Process/product Engineering) following Business defined priorities via internal governance and controls.

  • To elicit requirements and drive process change using staff interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, business analysis and workflow analysis

  • To work with key business stakeholders, and multi-area/function ‘LEAN champions’, to build a continuous improvement environment supporting an ongoing ambitious program of change

  • To support the delivery of greater value and efficiency through the identification and elimination of unnecessary complexity within current business processes.

  • Set up and maintain a state-of-the-art performance monitoring system in order to timely and effectively identify trends and process variations as part of establishing a global continuous improvement journey

  • To make sure continuous improvement is a key contributor in Company strategic operational decisions

  • To work with other team members and business services departments (QARA in particular) to complete post implementation reviews to ensure successful delivery and formal documentation of revised processes, to include training, and systems enhancements in official procedures

  • To actively monitor project risks to foresee/identify potential problems and proactively identify solutions to address in advance

Required qualifications/level of education

  • Bachelor's degree from an accredited college/university, master's degree is preferred

  • Minimum accredited Lean Six Sigma Black Belt, preferably Master Black Belt

  • Proven experience of hands-on implementation of continuous improvement programs and Lean solutions in a multi-country environment

  • Experience of the whole project life cycle, able to operate in the initial conceptual design stage, in the depths of system testing, and at each stage in between

Core competencies/ Personal attributes

  • Minimum 7-10 years proven continuous improvement analytical experience from a similar role, including project management and business analysis

  • Excellent understanding of continuous improvement concepts applied to business

  • Ability to set-up, facilitate and lead service improvement sessions with a range of business stakeholders (incl. Experience of process/value stream mapping)

  • Proficient in the use of Microsoft Office, including Project, Visio, Word, Excel, Outlook, and PowerPoint

  • Experience of designing and implementing remediation plans to address productivity and efficiency issues, and track record of following through to ensure timely and effective closure

  • A ‘completer-finisher’ taking accountability for ideas from inception to delivery, in an environment that requires robust metrics to support and confirm success

  • Experience of designing and implementing a framework of continuous improvement in a multijurisdictional organization

Key skills, knowledge and experience

  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of partners, senior managers, and subject matter experts. Ability to articulate strategic interactions in matrix organization set-up

  • Strong analytical, project and product management skills, including a thorough understanding of how to interpret business needs and translate them into operational requirements

  • Inspirational speaker and motivator. Excellent coach and trainer!

Future potential/ learning agility/ growth opportunities

Grow to a Global Manufacturing Director role


More about GrandVision:
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Find our Annual Report here:

Application process

1. Apply
2. 1st interview
3. 2nd interview
4. Offer
5. Hired

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