To vacancy overview

Global Demand Senior Key Account Lead

Hours per week
40 hours


GrandVision is a global leader in optical retailing and delivers high quality and affordable eye care to more and more customers around the world. The high quality eye care offered by GrandVision includes a wide range of services provided by its vision expert, prescription glasses including frames and lenses, contact lenses and contact lens care products, and sunglasses both plain and with prescription lenses. These products are offered through leading optical retail banners which operate more than 40 countries across Europe, the Americas, the Middle East and Asia. GrandVision serves its customers in over 7,000 stores and with more than 36,000 employees which are proving every day that in EYE CARE, WE CARE MORE.


Some key figures:

  • 7,000+ stores in more than 40 countries
  • 30 retail banners
  • over 700,000 store visitors per day
  • ~16 million prescription glasses sold
  • Revenue 2017: EUR 3,5 billion
  • EBITDA 2017: EUR 552 million
  • Over 36,000 employees


Developing Careers & Potential

Within all GrandVision companies we recruit for a career, not just a job. We are passionate about customer satisfaction and develop our people to look for growth potential within the job and within the company. Our preference is to always promote internally where possible. So, wherever people start, there’s always somewhere else to go. We strive for continuous improvement and our new recruits help us to further raise the future potential of our company.

Our whole business is full of people who have gone on to achieve a successful career through experiencing a variety of different roles in different locations and area of our business. We continually support and develop our people who have the desire, ambition and potential to grow.

, Amsterdam area

Reports to

Global Demand Planning Manager

Main purpose of the role

  • Develop long term relationship with the OpCo
  • Be the single point of contact between OpCo and GVSC headquarter
  • Secure issues from the OpCo are being logged, aligned, traced and properly responded to as per the agreed timeframes
  • Ensure the correct service is being delivered to the OpCo in a timely manner
  • Resolve any supply chain related issue faced by the OpCo and eventually deal with complaints as a result of that to maintain trust


The core responsibility of the Global Supply Manager will be:

  • Daily communication with the OpCo providing all the necessary support
  • Organize weekly calls and Monthly reviews with the OpCo
  • Frequently visit the OpCo in order to face-to-face discuss the progress of reported issues
  • Understand the OpCo’s OSP (OpCo Supply Planning) and make sure the plan is timely distributed from the Demand Team to the Supply Team
  • Identify potential risks and opportunities in the OSP (OpCo Supply Planning) and propose solutions
  • Coordinate the MOQ (minimum order quantity) with the markets
  • Work on the STOs (Stock Transfer Order) to the OpCo
  • Daily coordination with the Logistic Provider on the deliveries making sure they are on time and in full
  • Coordinate with the Logistics Department on any issues on deliveries addressed by the OpCo (OFI – Opportunities for Improvement)
  • Process any required Return Order
  • Coordinate the samples process after the Selection Days and any other sample flow required
  • Keep close interaction with the QARA Team (Global Quality and Regulatory) on the quality issues and support the OpCo on the quality complaint forms and Stock Recovery/Withdraw
  • Create/use required reports for smooth daily operation
  • Keep all stakeholders informed about any important issue (from either GVSC or OpCo side)
  • Support or lead any Supply Chain Project when required
  • Work towards achieving the monthly KPIs
  • Efficiently manage S&OP, communicating issues and actions during the meetings
  • Support management with risk assessments and mitigation activities
  • Assess effectiveness of processes and drive continuous improvement

Key Deliverables

  • Drive further S&OP process
  • Manage OPCO relationships and support business improvements
  • Optimize E2E Leadtime and product value chain reliability

Required qualifications/level of education

  • Minimum of bachelor’s degree in business, supply chain or other relevant fields
  • 3+ years’ experience in demand planning & forecasting, supply chain management, logistics required

Key skills, knowledge and experience

  • Highly adaptable to new environments
  • Results oriented
  • Good interpersonal skills and team spirit
  • Ability to communicate and influence
  • Mentor and train others when needed
  • Identify areas of improvements and recommend action plans
  • Positive, customer first and can-do attitude
  • Ability to prioritize workload
  • Able to work under pressure and meet deadlines
  • Flexibility to take on additional responsibilities and tasks when required
  • Take actions to address your personal development needs –being pro-active
  • Excellent English communication skills written and verbal
  • PC literate & multi-tasking
  • Experience with SAP
  • Advanced Excel /reporting skills

In this role some travels are required


More about GrandVision:
Follow us on LinkedIn:
Find our Annual Report here:

NB. If you have not heard back from us after 27 days, please consider your application not to be successful.

Application process

1. Apply
2. 1st interview
3. 2nd interview
4. Offer
5. Hired

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