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IT Systems Administrator (iConnect)

Hours per week
40 hours


GrandVision is a global leader in optical retailing and delivers high quality and affordable eye care to more and more customers around the world. The high quality eye care offered by GrandVision includes a wide range of services provided by its vision expert, prescription glasses including frames and lenses, contact lenses and contact lens care products, and sunglasses both plain and with prescription lenses. These products are offered through leading optical retail banners which operate more than 40 countries across Europe, the Americas, the Middle East and Asia. GrandVision serves its customers in over 7,400 stores and with more than 37,000 employees which are proving every day that in EYE CARE, WE CARE MORE.


Some key figures:

  • 7,406 stores in more than 40 countries
  • 30 retail banners
  • over 800,000 store visitors per day
  • ~17 million prescription glasses sold
  • Revenue 2019: EUR 4,037 million
  • EBITDA 2019: EUR 604 million
  • Over 37,000 employees


Our vision is to provide high quality and affordable eye care to more and more people around the world. By doing so, GrandVision aspires to help them realize their full potential in life.


Developing Careers & Potential


Within all GrandVision companies we recruit for a career, not just a job. We are passionate about customer satisfaction and develop our people to look for growth potential within the job and within the company. Our preference is to always promote internally where possible. So, wherever people start, there’s always somewhere else to go. We strive for continuous improvement and our new recruits help us to further raise the future potential of our company. Our whole business is full of people who have gone on to achieve a successful career through experiencing a variety of different roles in different locations and area of our business. We continually support and develop our people who have the desire, ambition and potential to grow.


With customers, stores and employees located in over 40 countries, GrandVision shows diversity to be at the core of its success. Grandvision is a global company proud and committed to be an equal opportunity employer.

Job Title

IT Systems Administrator

Reports to

Service Delivery Manager

Main purpose of the role

This is a key role supporting the ever-expanding global Microsoft 365 platform operated by GrandVision covering modern workplace O365 and Azure cloud services. Based in Schiphol (GV HQ) this role involves direct contact with all 45 countries and their local IT organisations.


  • Responsible for managing the entire Microsoft 365 and Azure platforms, including Azure Active Directory (AAD) for GrandVision – Globally
  • Efficient management of all product related support activities for global user base conducted by both Microsoft Partner(s) & Microsoft
  • Ensuring all incidents and service requests are accurately identified, categorised, prioritised and managed and aligned with all Operating Companies
  • Providing professional technical support and troubleshooting for all critical and escalated incidents
  • Reviewing Microsoft 365 roadmap against GrandVision’s requirements
  • Leading projects designed to deliver enhanced M365 capabilities within the organisation (GVHQ & OpCos)
  • Work in line with SLAs/SLOs
  • Participate in continuous service improvement and lessons learned processes

Required qualifications/level of education

  • Degree
  • Microsoft Certifications (Microsoft 365 field)

Key skills, knowledge and experience

  • 4 + years of experience
  • Preferably in multi-national organization
  • Microsoft 365 administration
  • Proven experience in Service Delivery associated with Microsoft 365
  • Fluent in written and verbal English
  • High degree of IT literacy
  • Ability to multitask and work under pressure.
  • Knowledge and experience working with ITSM tools such as Service Now is an advantage
  • Good interpersonal skills and matrix management skills
  • PowerShell, O365 Admin, Azure skills

Core competencies/ Personal attributes

  • The ability to work under pressure in a fast-paced environment
  • Strong time management and project management skills
  • Analytical and problem-solving skills
  • Excellent organizational, coordination, interpersonal and communication skills
  • Able to work independently
  • Exceptional customer handling skills
  • Strong IT Operational and Project experience


More about GrandVision:
Follow us on LinkedIn:

Find our Annual Report here:

NB. If you have not heard back from us after 27 days, please consider your application not to be succesful.  

Application process

1. Apply
2. Questionnaire & Recruiter call
3. 1st Interview
4. Online Assessment & 2nd Interview
5. Offer
6. Hired

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