To vacancy overview

Key Account Lead

Hours per week
40 hours

Experience in operations and supply chain? Looking for a new role with a global


We are GrandVision, well-known by our retail banners such as Pearle, Vision Express, Charlie Temple, Apollo, Solaris, and many more!

Our global store network are the go-to locations for all the top brands in the eyewear industry, including Ray-Ban, Oakley, Esprit, Careera, but also popular for our comprehensive selection of exclusive and indie brands. 

As Key Account Lead, you will get to speak to people across the world, at all levels incl. VP as well as all departments within our Schiphol based Head Quarters.

This role requires someone with outstanding communication skills, with the confidence and ability to influence others whilst being willing to also getting involved in the operational/manual tasks required.

You will be part of a very passionate, hardworking and incredibly international team providing a supportive and amazing work environment to work in.

Please note that we can only consider candidates who currently reside in the Netherlands.


  • Daily communication with the OpCo (Operating Company) providing all the necessary support.
  • Organize weekly calls and Monthly reviews with the OpCo.
  • Understand the OpCo’s OSP (OpCo Supply Planning) and make sure the plan is timely distributed from the Demand Team to the Supply Team.
  • Identify potential risks and opportunities in the OSP (OpCo Supply Planning) and propose solutions.
  • Coordinate the MOQ (minimum order quantity) with the markets.
  • Daily coordination with the Logistic Provider on the deliveries making sure they are on time and in full.
  • Coordinate with the Logistics Department on any issues on deliveries addressed by the OpCo (OFI – Opportunities for Improvement).
  • Process any required Return Order.
  • Lease with Finance when required on scrapping and credit notes.
  • Coordinate the samples process after the Selection Days and any other sample flow required.
  • Keep close interaction with the QARA Team (Global Quality and Regulatory) on the quality issues and support the OpCo on the quality complaint forms and Stock Recovery/Withdraw.
  • Create/use required reports for smooth daily operation.
  • Keep all stakeholders informed about any important issue (from either GVSC or OpCo side).
  • Work towards achieving the monthly KPIs.
  • Develop long term trust relationship with the OpCo.
  • Montlhy coordination and execution of the S&OP Process.
  • Monitoring the OpCo inventory making sure we meet the target of year-end.

Key skills, knowledge and experience

  • Minimum of bachelor’s degree in business, supply chain or other relevant fields.
  • Relevant track record in Operations and Supply Chain, essential
  • Demand Management and Planning as well S&OP knowledge, desirable
  • SAP, desirable
  • S&OP tools, desirable
  • MS Office Pack (advanced Excel and Power Point skills), essential
  • Business level English, both verbal and written
  • Excellent communication up to senior level
  • Highly adaptable to new environments
  • Excellent influencing skills
  • Results oriented
  • Positive, customer first and can-do attitude
  • Ability to prioritize workload
  • Able to work under pressure and meet deadlines
  • Strong analytical capabilities
  • Willingness to travel to Operating Countries, as required



In addition to a retail market competitive salary, we offer a scope of additional benefits such as 8% pension contribution, a free pair of glasses, lenses or sunglasses a year (as well as family discount events!), subsidised lunches, commuting expenses reimbursed, discount on various insurances and 25 days holiday a year. We also offer the option to continue working from home 2 days a week in the post covid era.


Developing Careers & Potential

Within all GrandVision companies we recruit for a career, not just a job. We are passionate about customer satisfaction and develop our people to look for growth potential within the job and within the company.

With customers, stores and employees located in over 40 countries, GrandVision shows diversity to be at the core of its success. GrandVision is a global company proud and committed to be an equal opportunity employer.


More about GrandVision

GrandVision is a global leader in optical retailing and delivers high quality and affordable eye care to more and more customers around the world. The high quality eye care offered by GrandVision includes a wide range of services provided by its vision expert, prescription glasses including frames and lenses, contact lenses and contact lens care products, and sunglasses both plain and with prescription lenses. These products are offered through leading optical retail banners across Europe, the Americas, the Middle East and Asia. GrandVision serves its customers in over 7,200 stores and with more than 39,000 employees which are proving every day that in EYE CARE, WE CARE MORE.


After decades of collaboration and two years of efforts and relentless work to make it a reality, EssilorLuxottica and GrandVision officially became part of the same organization as of 1 July, 2021.

Going forward, as part of the EssilorLuxottica family, GrandVision will be able to truly unlock our full potential, and that of the optical industry as a whole, by exploring new paths around product development, digitalization, distribution and innovation.

At the very core have always been our people, who day after day are elevating the importance of vision as a basic human right and to bringing the best eyewear possible to the market. As part of the Group's deeply-rooted culture and values, we are committed to taking care of our employees around the globe and helping them thrive and grow.


Some key figures:

  • 7,260 stores in more than 40 countries
  • 434,000 daily store visits
  • 15.1 million Eyeglass & sunglass sold
  • Over 39,000 employees worldwide
  • Revenue EUR 3.5 billion FY
  • EBITA EUR 266 million

Our vision is to provide high quality and affordable eye care to more and more people around the world. By doing so, GrandVision aspires to help them realize their full potential in life.


More about GrandVision:
Follow us on LinkedIn:

Find our Annual Report here:


NB. If you have not heard back from us after 27 days, please consider your application not to be successful. Due to the number of applications we receive, we are unable to provide individual feedback should you not be selected for an interview.


Recruitment agencies: As we have a dedicated in-house recruitment team, all our positions are strictly no agencies. Please refrain from contacting our staff with prospective candidates as they will not be taken into consideration.



Application process

1. Apply
2. Questionnaire & Recruiter call
3. 1st Interview
4. Online Assessment & 2nd Interview
5. Offer
6. Hired

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