To vacancy overview

Key Account Lead

Hours per week
40 hours


GrandVision is a global leader in optical retailing and delivers high quality and affordable eye care to more and more customers around the world. The high quality eye care offered by GrandVision includes a wide range of services provided by its vision expert, prescription glasses including frames and lenses, contact lenses and contact lens care products, and sunglasses both plain and with prescription lenses. These products are offered through leading optical retail banners which operate more than 40 countries across Europe, the Americas, the Middle East and Asia. GrandVision serves its customers in over 7,000 stores and with more than 37,000 employees which are proving every day that in EYE CARE, WE CARE MORE.


Some key figures:

  • 7,000+ stores in more than 40 countries
  • 30 retail banners
  • over 800,000 store visitors per day
  • ~17 million prescription glasses sold
  • Revenue 2018: EUR 3,7 billion
  • EBITDA 2018: EUR 576 million
  • Over 37,000 employees


Our vision is to provide high quality and affordable eye care to more and more people around the world. By doing so, GrandVision aspires to help them realize their full potential in life.


Developing Careers & Potential


Within all GrandVision companies we recruit for a career, not just a job. We are passionate about customer satisfaction and develop our people to look for growth potential within the job and within the company. Our preference is to always promote internally where possible. So, wherever people start, there’s always somewhere else to go. We strive for continuous improvement and our new recruits help us to further raise the future potential of our company. Our whole business is full of people who have gone on to achieve a successful career through experiencing a variety of different roles in different locations and area of our business. We continually support and develop our people who have the desire, ambition and potential to grow.


With customers, stores and employees located in over 40 countries, GrandVision shows diversity to be at the core of its success. Grandvision is a global company proud and committed to be an equal opportunity employer.

Supply Chain, Key Account Lead, Schiphol Area

The function is about overseeing the relationship with the OpCo (Operating Company) and does include obtaining and maintaining long term relationship by comprehending their needs. It is about identifying needs and requirements from especially OpCo side and responding to it in a timely and proper manner. The goal is to channel the communication and to contribute in establishing and achieving long term success and create the foundation in terms of trust, relationship, way of working, requirements for a smooth building of GOM among GVSC and OpCo.

Reports to

GVSC Global Demand Manager

Main purpose of the role

  • Develop long term trust relationship with the OpCo
  • Serve as the link of communication between the OpCo and GVSC Schiphol
  • Secure issues from the OpCo are being logged, aligned, traced and properly responded to as per the agreed timeframes
  • Ensure the correct service is being delivered to the OpCo in a timely manner
  • Resolve any supply chain related issue faced by the OpCo and eventually deal with complaints as a result of that to maintain trust

Responsibilities include, but are not limited to:

  • Daily communication with the OpCo providing all the necessary support
  • Organize weekly calls and Monthly reviews with the OpCo
  • Understand the OpCo’s OSP (OpCo Supply Planning) and make sure the plan is timely distributed from the Demand Team to the Supply Team
  • Identify potential risks and opportunities in the OSP (OpCo Supply Planning) and propose solutions
  • Coordinate the MOQ (minimum order quantity) with the markets
  • Work on the Sales Order to the OpCo
  • Daily coordination with the Logistic Provider on the deliveries making sure they are on time and in full
  • Coordinate with the Logistics Department on any issues on deliveries addressed by the OpCo (OFI – Opportunities for Improvement)
  • Process any required Return Order
  • Lease with Finance when required on scrapping and credit notes
  • Coordinate the samples process after the Selection Days and any other sample flow required
  • Keep close interaction with the QARA Team (Global Quality and Regulatory) on the quality issues and support the OpCo on the quality complaint forms and Stock Recovery/Withdraw
  • Create/use required reports for smooth daily operation
  • Keep all stakeholders informed about any important issue (from either GVSC or OpCo side)
  • Work towards achieving the monthly KPIs

Required qualifications/level of education

  • Minimum of Bachelor’s degree in Business, Supply Chain or other relevant fields

Core competencies / Personal attributes

  • Highly adaptable to new environments
  • Results oriented
  • Good interpersonal skills and team spirit
  • Ability to communicate and influence
  • Mentor and train others when needed
  • Identify areas of improvements and recommend action plans
  • Positive, customer first and can-do attitude
  • Ability to prioritize workload
  • Able to work under pressure and meet deadlines
  • Flexibility to take on additional responsibilities and tasks when required
  • Take actions to address your personal development needs –being pro-active

Key skills, knowledge and experience

  • Excellent English communication skills written and verbal
  • PC literate & multi-tasking
  • Experience with SAP
  • Advanced Excel /reporting skills
  • Relevant track record in Operations and Supply Chain
  • Demand Management and Planning as well S&OP knowledge

Future potential/ learning agility/ growth opportunities

GrandVision is a rapidly developing company with many challenges ahead. There will be plenty of grow opportunities in various roles, even internationally.

The position requires frequent travel worldwide up to 30%.


More about GrandVision:
Follow us on LinkedIn:

Find our Annual Report here:

NB. If you have not heard back from us after 27 days, please consider your application not to be succesful.  

Application process

1. Apply
2. Questionnaire & Recruiter call
3. 1st Interview
4. Online Assessment & 2nd Interview
5. Offer
6. Hired

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