Are you passionate about marketing and tech and enjoy combining both to create amazing results? If yes, then keep reading because we’re looking for you!
We are GrandVision. Well-known by our retail banners such as Pearle, Vision Express, Charlie Temple, Apollo, Solaris, and many more!
Our global store network are the go-to locations for all the top brands in the eyewear industry, including Ray-Ban, Oakley, Carrera, but also popular for our comprehensive selection of exclusive and indie brands.
As the Global CRM Manager, you will work within the Global Customer Experience and Digital (CX&D) Team within GrandVision HQ in Amsterdam Schiphol to define, design, deliver and improve the Salesforce Marketing Cloud (B2C CRM) platform across 30 retail brands in 44 countries – and evolve the company’s global standard in marketing automation to the gold standard of retail marketing innovation. You will be supported by Salesforce systems specialists as well as technical specialists (data engineers, solution architects, developers, data scientists) to help you drive value from the rest of our technology stack, including a customer service platform, customer data platform, reporting platform, client ling platform and AdTech suite among other solutions. You will be responsible for developing and executing our global marketing automation strategy in support of our operating companies with respect to journey building, audience creation, customer segmentation, and new capability development… and be the overall custodian of success for the CRM branch of a scalable, global, and highly personalized omnichannel marketing strategy for our business spanning 3 continents.
Our CX&D department is a young and multicultural team that is constantly growing and pushing boundaries. We drive a variety of projects that combine the best practices in both the commercial and the technology side of the business to make the impossible, possible. We think outside the box, challenge traditions, and come up with great ideas that change how we do business.
Responsibilities
Responsible & Accountable for directing the design, build, implementation, and maintenance of our marketing automation infrastructure, including:
Key skills, knowledge and experience
Benefits/Terms
Contract: In line with common market practice a 1-year (/ fixed-term) contract may initially be offered with a view to extend.
Workplace type: hybrid. We offer the option to continue working 2 days at home and 3 days at the office with a working from home bundle incl. chair and screen etc. provided to support this.
Salary: We pay competitive salaries in line with the international retail sector. We are looking forward to discussing your salary expectations during the interview.
In addition to the above, we offer a scope of great benefits including (but not limited to):
Developing Careers & Potential
Within all GrandVision companies we recruit for a career, not just a job. We are passionate about customer satisfaction and develop our people to look for growth potential within the job and within the company.
With customers, stores and employees located in over 40 countries, GrandVision shows diversity to be at the core of its success. GrandVision is a global company proud and committed to be an equal opportunity employer.
More about GrandVision
GrandVision is a global leader in optical retailing and delivers high quality and affordable eye care to more and more customers around the world. The high quality eye care offered by GrandVision includes a wide range of services provided by its vision expert, prescription glasses including frames and lenses, contact lenses and contact lens care products, and sunglasses both plain and with prescription lenses. These products are offered through leading optical retail banners across Europe, the Americas, the Middle East and Asia. grand Vision serves its customers in over 7,200 stores and with more than 39,000 employees which are proving every day that in EYE CARE, WE CARE MORE.
After decades of collaboration and two years of efforts and relentless work to make it a reality, EssilorLuxottica and GrandVision officially became part of the same organization as of 1 July, 2021.Going forward, as part of the EssilorLuxottica family, GrandVision will be able to truly unlock our full potential, and that of the optical industry as a whole, by exploring new paths around product development, digitalization, distribution and innovation.
At the very core have always been our people, who day after day are elevating the importance of vision as a basic human right and to bringing the best eyewear possible to the market. As part of the Group's deeply-rooted culture and values, we are committed to taking care of our employees around the globe and helping them thrive and grow.
Some key figures:
Our vision is to provide high quality and affordable eye care to more and more people around the world. By doing so, GrandVision aspires to help them realize their full potential in life.
More about GrandVision: www.grandvision.com
Follow us on LinkedIn: https://www.linkedin.com/company/grandvision
Find our Annual Report here: http://annualreport.grandvision.com
NB. If you have not heard back from us after 27 days, please consider your application not to be successful. Due to the number of applications we receive, we are unable to provide individual feedback should you not be selected for an interview.
Recruitment agencies: As we have a dedicated in-house recruitment team, all our positions are strictly no agencies. Please refrain from contacting our staff with prospective candidates as they will not be taken into consideration.