Product Owner – Global eCommerce & Omni-channel.
As a part of GrandVision’s new global Customer Experience & Digital (CX&D) team, you will take part in defining and driving a ‘true transformation’. Be prepared for an interesting journey of implementing customer experience led omni-channel transformation. We want to build 1 platform within 3 years!
Eye Care: We Care More
“Eye is the window to the world”. In GrandVision, we care deeply about eye health and vision of millions of our customers around the world.
Customer Experience and Digital (CX&D)
We are a new restless, agile, cross-disciplined, and experimental team, obsessed with deeply understanding and solving the most valuable customer journeys, needs, and pain points.
We co-innovate across GrandVision and contribute our digital, data science, analytics, retail store, design, and innovation strategy expertise to launch digitally-enabled, transformational customer experiences.
We value initiative, openness, adaptive learning, and solution-focussed approaches. The CX&D team is unique. It is a ‘Change Agent’ within the wider organization.
We work hard – we play hard. You have tremendous opportunity to make an impact in the lives of our customers by providing them amazing experiences throughout their entire customer journey and in the process- you will have fun! If you are looking for purpose, you might find it here.
Own, design, develop, launch and continuously improve our internal e-Commerce platform with new features. Product that delights customers and translates into commercial success! We have already launched the platform in one country and our ambitious goal is to deliver it to all banners within the Group in the coming years!
Cro-create our own unique platform which is fully modular, API-first, cloud-native, globally scalable and microservices-based. Our tech stack is as good as it can be, and we use the most innovative technologies.
We distinguish between CORE PRODUCT and ROLL-OUT teams.
CORE PRODUCT: You will focus on certain part of customer journey for the core platform and own the features in that journey, starting from the customer facing front end through to integration to back-end systems. For example:
Cart and check out
Product pages (product details pages for sunglass, contact lens, prescription glass)
Landing pages, marketing & content pages, SEO etc.
Customer pages including My Account (CRM), contact lens subscription etc.
Proof of Concepts for innovation e.g. digital eye test
MyAccount & subscriptions
ROLL-OUT: You will also be responsible for country specific roll-outs of the eCommerce platform. In this case, you will own the delivery of the entire customer journey, as opposed to owning a part of it. In this role, you need work closely with the CORE team, local teams and closely manage inter-dependencies between all teams & stakeholders.
Constantly align online experience with offline store experience and ensure omni-channel consistency across channels e.g. product pricing, promotions, assortment, commercial policies, design & branding etc.
Lead cross-functional teams (combining both internal and external resources) including service & interaction /UX designers, visual /UI designers, front end developers, back end developers, architect while working with stakeholders such as assortment experts, store experts, supply chain experts, data-analysts and devops engineers.
You will own the Feature Backlog and constantly prioritize with GrandVision countries and the order of new features. This involves exposure to C-level contacts around the globe.
Champion the need of superior customer experience throughout the execution of a project, ensuring that what is delivered meets the original CX goals and objectives
Deliver product incrementally in bi-weekly Agile scrum sprints, on schedule and within budget
Negotiate trade-offs with business and technical stakeholders – both globally and in the markets
Partner with Global Data Science & Analytics team to test and measure the true performance of your product, track KPIs, AB test and take actions to improve
Manage multiple, concurrent features/projects in various phases of ideation, execution, or delivery
Knowledge and experience
Advanced knowledge of English (both written & spoken)
Advanced knowledge and experience of Agile methodologies such as Scrum/KanBan/SAFe or similar
Moderate/Advanced knowledge and experience with CI/CD tooling within a DevOps environment in Microsoft Azure cloud
Advanced experience working within a bigger strategic program with multiple teams, to apply project management skills
Advanced knowledge and experience working with headless e-Commerce platforms and Microservices architecture
Good understanding of core development languages and tooling such as Reactjs, Nodejs, Typescript, Docker, Kubernetes and many more to be able to challenge the developers and devops engineers
Preferred: solid experience in scaling or rolling out a new e-commerce platform towards an omni-channel future in high pace.
Willingness to travel in case of Roll Out team (10%)
You will report to the Global Head of e-Commerce Delivery and will work with a dedicated scrum team(s).
Required qualifications/level of education
Master degree, preferably in Science or Engineering.
5+years of experience in delivering e-Commerce and/or digital products (preferably at least 2-3 years for a large retailer)
Core competencies/ Personal attributes
logical, rational and no-nonsense realist
Customer obsessed – quality is key, and in the end the customer determines if you are successful
Very fast in understanding urgency and not afraid to commit to challenging timelines
Can do attitude, always looking for options to get the job done
Strong interpersonal and communication skills with ability to affectively collaborate with all professional levels.