To vacancy overview

QARA Process Documentation Specialist

Hours per week
40 hours


GrandVision is a global leader in optical retailing and delivers high quality and affordable eye care to more and more customers around the world. The high quality eye care offered by GrandVision includes a wide range of services provided by its vision expert, prescription glasses including frames and lenses, contact lenses and contact lens care products, and sunglasses both plain and with prescription lenses. These products are offered through leading optical retail banners which operate more than 40 countries across Europe, the Americas, the Middle East and Asia. GrandVision serves its customers in over 7,000 stores and with more than 36,000 employees which are proving every day that in EYE CARE, WE CARE MORE.


Some key figures:

  • 7,000+ stores in more than 40 countries
  • 30 retail banners
  • over 700,000 store visitors per day
  • ~16 million prescription glasses sold
  • Revenue 2017: EUR 3,5 billion
  • EBITDA 2017: EUR 552 million
  • Over 36,000 employees


Developing Careers & Potential

Within all GrandVision companies we recruit for a career, not just a job. We are passionate about customer satisfaction and develop our people to look for growth potential within the job and within the company. Our preference is to always promote internally where possible. So, wherever people start, there’s always somewhere else to go. We strive for continuous improvement and our new recruits help us to further raise the future potential of our company.

Our whole business is full of people who have gone on to achieve a successful career through experiencing a variety of different roles in different locations and area of our business. We continually support and develop our people who have the desire, ambition and potential to grow.

QARA Process Documentation Specialist – Based in Schiphol, Amsterdam

The vacancy is part of the GrandVision HQ, Global Quality Assurance and Regulatory Affairs Department.

Department Vision: Continuously enhance business capabilities by using quality management and regulatory compliance as a tool for competitive advantage.

Department Mission: Develop global processes aimed to achieving streamlined and compliant business operations, both internally at GrandVision and in the interaction with suppliers.

Reports to

Solid reporting line to the QARA Process Manager.

Note that the reporting line may evolve in the future.

Direct reports

None currently; likely to change in the future.

Main purpose of the role

The person appointed for this role is responsible for.

A. Review processes and procedures needed to achieve ISO 13485 certification and compliance to applicable regulations, both before and after implementation.

B. Support HQ during audits and corrective action plans definition.

C. Assist to manage quality documents lifecycle.

D. Support the QARA Process Manager in ensuring ISO 13485 certifications are achieved.

E. Support the QARA team when and where required.

One-year contract will be offered initially, with the possibility of extension.

Key performance indicators

GrandVision Quality and Regulatory KPIs.

No findings on the documentation control process during the certification audit.

Required qualifications/level of education

1. A minimum of 3 years in a regulated industry.

2. In-depth knowledge of ISO 13485, EU 2017/745 or 21 CFR 820 is required.

Core competencies/ Personal attributes

Strong but fair and data-driven personality.

Ability to prioritize workload.

Willingness to work hands-on with procedures and records.

Ability to distill information and take agreed decisions when dealing with conflicting stakeholders.

Strong planning, problem analysis and resolution, and organizational skills.

Detect deviations from intended workflows and processes, with exceptional attention to details.

Learn quickly and effectively, approaching new challenges by taking initiative.

Scope, manage and prioritize multiple small projects simultaneously.

Effectively present information to others, including senior management of GrandVision and its subsidiaries.

Communicate clearly with all areas of the business and maintain inter and intra departmental relationships.

Team-oriented with strong leadership and interpersonal skills.

Able to effectively adapt to change (environment, requirements, roles, objectives).

Demonstrated leadership and change management ability.

Key skills, knowledge and experience

The ideal candidate shall:

Be able to interpret regulations.

Have previous experience in a similar role in the medical device or pharmaceutical industry.

Be comfortable with a pragmatic approach to regulations.

Be able to manage complex projects.

Be willing to take on board new challenges with enthusiasm and professionality.

Be fully proficient in English, particularly written, and Microsoft Office.


More about GrandVision:
Follow us on LinkedIn:
Find our Annual Report here:

NB. If you have not heard back from us after 27 days, please consider your application not to be successful.

Application process

1. Apply
2. 1st interview
3. 2nd interview
4. Offer
5. Hired

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