To vacancy overview

SAP OTC Retail solution analyst

Hours per week
40 hours


GrandVision is a global leader in optical retailing and delivers high quality and affordable eye care to more and more customers around the world. The high quality eye care offered by GrandVision includes a wide range of services provided by its vision expert, prescription glasses including frames and lenses, contact lenses and contact lens care products, and sunglasses both plain and with prescription lenses. These products are offered through leading optical retail banners which operate more than 40 countries across Europe, the Americas, the Middle East and Asia. GrandVision serves its customers in over 7,000 stores and with more than 36,000 employees which are proving every day that in EYE CARE, WE CARE MORE.


Some key figures:

  • 7,000+ stores in more than 40 countries
  • 30 retail banners
  • over 700,000 store visitors per day
  • ~16 million prescription glasses sold
  • Revenue 2017: EUR 3,5 billion
  • EBITDA 2017: EUR 552 million
  • Over 36,000 employees


Developing Careers & Potential

Within all GrandVision companies we recruit for a career, not just a job. We are passionate about customer satisfaction and develop our people to look for growth potential within the job and within the company. Our preference is to always promote internally where possible. So, wherever people start, there’s always somewhere else to go. We strive for continuous improvement and our new recruits help us to further raise the future potential of our company.

Our whole business is full of people who have gone on to achieve a successful career through experiencing a variety of different roles in different locations and area of our business. We continually support and develop our people who have the desire, ambition and potential to grow.

GrandVision launched a Global SAP program in 2014. The program delivered a future proof and global SAP platform which is scalable and capable of housing new global capabilities to master the growing complexity of our supply chain and to leverage global scale for local benefit. The SAP solution is now live in the UK, Ireland, Netherlands, Belgium, Germany, Austria and Chile.

GrandVision Group IT runs a global SAP Center of Excellence (CoE) based in Schiphol (the Netherlands). This center supports further roll outs, operations and improvements in the SAP application landscape of Grandvision and manages the change management process. The application support is outsourced to a partner.

The Solution Analyst is a key contact for business experts in Grandvision countries. He/she is expected to deliver IT (SAP) expertise, implement and maintain the specific application and deliver support within the assigned area. The analyst is responsible to safeguard the quality and stability of supported solutions in his/her area. You are also ahead of the curve by bringing an understanding of the latest SAP solutions and maintaining relationships with the business. You will participate in projects as well as drive solutions in maintenance and areas of improvement.

Essential functions:

Act as an intermediate between different stakeholders

  • Educate and empower business area experts with the required knowledge and skills
  • Advise on the possibilities in SAP ECC regarding Retail and OTC processes
  • Prepare SAP demo’s and deliver process workshops
  • Assess business needs and requirements
  • Perform fit gap analysis, solution design and quality assessments in new deployments of template solutions;
  • Drive, control and assess quality of delivered solutions by external partners, including the offshore application support team;
  • Define test strategies (test requirements, system integration test, user acceptance tests and volume test)
  • Deliver functional specifications in projects and in the change management process;
  • Monitor quality of delivery in the change management process to ensure stable systems
  • Identifies opportunities for improvements in existing applications, processes and procedures


  • Result driven, customer oriented
  • Ability to influence others
  • International orientated
  • Team player
  • Committed to deliver
  • Clear communicator and a relationship builder
  • Proactive and self-supportive
  • Positive attitude
  • Keen to meet challenging deadlines
  • Drive to improve results
  • Practical problem solver


More about GrandVision:
Follow us on LinkedIn:
Find our Annual Report here:

NB. If you have not heard back from us after 27 days, please consider your application not to be successful.

Application process

1. Apply
2. 1st interview
3. 2nd interview
4. Offer
5. Hired

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