To vacancy overview

Senior Business Analyst - Global Omni-channel & eCommerce

Hours per week
40 hours

Are you someone who loves to build products that delight customers and convert into commercial success?

We are GrandVision, home of brands such as Pearle, Vision Express, Charlie Temple, Solaris, and more!

Due to continuous growth our Customer Experience and Digital team is expanding with multiple brand-new positions! The CX&D team is unique. It is a ‘Change Agent’ within the wider organization.

We co-innovate across GrandVision and contribute our digital, data science, analytics, retail store, design, and innovation strategy expertise to launch digitally-enabled, transformational customer experiences. We value initiative, openness, adaptive learning, and solution-focussed approaches.

We work hard – we play hard. You have tremendous opportunity to make an impact in the lives of our customers by providing them amazing experiences throughout their entire customer journey and in the process- you will have fun!

As Senior Business Analyst there is so much for you to get stuck into which we have outlined under responsibilities below. One thing is for sure, you won’t be bored!

We look to recruit the best candidates in the market and welcome applications from across the world.

Developing Careers & Potential

Within all GrandVision companies we recruit for a career, not just a job. We are passionate about customer satisfaction and develop our people to look for growth potential within the job and within the company. Our preference is to always promote internally where possible. So, wherever people start, there’s always somewhere else to go. We strive for continuous improvement and our new recruits help us to further raise the future potential of our company. Our whole business is full of people who have gone on to achieve a successful career through experiencing a variety of different roles in different locations and area of our business. We continually support and develop our people who have the desire, ambition and potential to grow.

With customers, stores and employees located in over 40 countries, GrandVision shows diversity to be at the core of its success. GrandVision is a global company proud and committed to be an equal opportunity employer.


  • Own, design, develop, launch and continuously improve our global omnichannel eCommerce platform with new customer features. Build products that delight customers and convert into commercial success! We have already launched the platform in 10 countries and our ambitious goal is to deliver it to all banners within the Group in the coming years!
  • Co-create our own unique platform which is fully MACH (Microservices, API-first, Cloud-native, Headless). Our tech stack is as good as it can be, and we use the most innovative technologies.
  • We have 6 Development Squads that take ownership of parts of our omnichannel customer journey, you will be working in one of these teams;
  • Constantly align online experience with offline store experience and ensure omni-channel consistency across channels e.g. product pricing, promotions, assortment, commercial policies, design & branding etc.
  • Gather and determine all business, functional and non-functional requirements for any new developments that we want to pick up. This involves exposure to eCommerce director level contacts in our countries around the globe.
  • Be responsible for making sure all user stories comply to the Definition of Done, Definition of Ready for Refinement, and contain correct acceptance criteria
  • You will fill the Feature Backlog and constantly prepare, in collaboration with the Product owners, the order of the user stories and epics.
  • Champion the need of superior customer experience throughout the execution of a project, ensuring that what is delivered meets the original CX goals and objectives, and complies to our software & architecture principles.
  • Partner with multiple GV HQ experts to get insights in performance based on different sources of data to help improve the quality of the user stories
  • Manage multiple, concurrent features/projects in various phases of ideation, execution, or delivery
  • Be the expert on the details of our platform, applications & products

Key skills, knowledge and experience

  • Bachelor or Master’s degree, preferably in Business, Computer Science or Engineering
  • 5+years of experience in delivering e-Commerce and/or digital products.
  • Extensive knowledge sharing on agile, lean and SAFe
  • Large group facilitation and overseeing the bigger picture
  • Knowledge of Agile methodologies (Scrum, Kanban, etc.)
  • Proficiency in Jira, Confluence and Microsoft Teams
  • Expertise in enterprise Agile frameworks such as Scaled Agile Framework.
  • Technical understanding/experience is a pre
  • Knowledge of eCommerce, CMS, IAM, Payments or affiliated applications (e.g. Commercetools, Bloomreach, Auth0, Adyen)

More about GrandVision

GrandVision is a global leader in optical retailing and delivers high quality and affordable eye care to more and more customers around the world. The high quality eye care offered by GrandVision includes a wide range of services provided by its vision expert, prescription glasses including frames and lenses, contact lenses and contact lens care products, and sunglasses both plain and with prescription lenses. These products are offered through leading optical retail banners across Europe, the Americas, the Middle East and Asia. GrandVision serves its customers in over 7,200 stores and with more than 39,000 employees which are proving every day that in EYE CARE, WE CARE MORE.


Some key figures:

  • 7,260 stores in more than 40 countries
  • 434,000 daily store visits
  • 15.1 million Eyeglass & sunglass sold
  • Over 39,000 employees worldwide
  • Revenue EUR 3.5 billion FY
  • EBITA EUR 266 million

Our vision is to provide high quality and affordable eye care to more and more people around the world. By doing so, GrandVision aspires to help them realize their full potential in life.


More about GrandVision:
Follow us on LinkedIn:

Find our Annual Report here:


NB. If you have not heard back from us after 27 days, please consider your application not to be successful.  




Application process

1. Apply
2. Questionnaire & Recruiter call
3. 1st Interview
4. Online Assessment & 2nd Interview
5. Offer
6. Hired

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