To vacancy overview

Senior Scrum Master

Brand
Schiphol
Location
Schiphol
Hours per week
40 hours

Are you someone who loves to build products that delight customers and convert into commercial success?

We are GrandVision, well-known by our retail banners such as Pearle, Vision Express, Charlie Temple, Apollo, Solaris, and many more!

Our global store network are the go-to locations for all the top brands in the eyewear industry, including Ray-Ban, Oakley, Esprit, Careera, but also popular for our comprehensive selection of exclusive and indie brands.

Due to continuous growth our Customer Experience and Digital team is expanding with multiple brand-new positions! The CX&D team is unique. It is a ‘Change Agent’ within the wider organization

We co-innovate across GrandVision and contribute our digital, data science, analytics, retail store, design, and innovation strategy expertise to launch digitally-enabled, transformational customer experiences. We value initiative, openness, adaptive learning, and solution-focussed approaches.

Your key focus is on the team and ensuring a continuously flow of improvement in how the team operations and their velocity. You will work closely with (both internal and external resources) including service & interaction /UX designers, visual /UI designers, architect and devops engineers. Together with the other Scrum Masters, you’ll continuously improve overall way of working and make sure all events required in our way of working happen effectively.

We work hard – we play hard. You have tremendous opportunity to make an impact in the lives of our customers by providing them amazing experiences throughout their entire customer journey and in the process- you will have fun!

We look to recruit the best candidates in the market and welcome applications from across the world.

Responsibilities

  • Own, design, develop, launch and continuously improve our global omnichannel eCommerce platform with new customer features. Build products that delight customers and convert into commercial success! We have already launched the platform in 10 countries and our ambitious goal is to deliver it to all banners within the Group in the coming years!
  • Co-create our own unique platform which is fully MACH (Microservices, API-first, Cloud-native, Headless). Our tech stack is as good as it can be, and we use the most innovative technologies.
  • We have 6 Development Squads that take ownership of parts of our omnichannel customer journey, you will be working in one of these teams.
  • Your key focus is on the team and to ensure a continuously flow of improvement in how the team operations and their velocity. You will work closely with (both internal and external resources) including service & interaction /UX designers, visual /UI designers, architect and devops engineers.
  • Ensure impediments for the team(s) are identified and solved proactively
  • Co-own & adjust where needed the Definition of Ready and Definition of Done
  • Coach & guide all team members where needed towards more autonomy and collaboration at the same time
  • Together with the other Scrum Masters continuously improve overall way of working and make sure all events required in our way of working happen effectively
  • Champion the need of superior customer experience throughout the execution of a project, ensuring that what is delivered meets the original CX goals, objectives, quality and coding standards. Deliver product incrementally in bi-weekly Agile scrum sprints and on schedule. Your focus is on the definition of done and will challenge the team to successfully close each sprint.

Key skills, knowledge and experience

  • Bachelor or Master’s degree, preferably in Business or Engineering
  • 4+years of experience in delivering e-Commerce and/or digital products.
  • Extensive knowledge sharing on agile, lean and SAFe
  • Large group facilitation and overseeing the bigger picture
  • Knowledge of Agile methodologies (Scrum, Kanban, etc.)
  • Scrum Master certificate (PSM II minimum) or similar experience
  • Proficiency in Jira, Confluence and Microsoft Teams
  • Expertise in enterprise Agile frameworks such as Scaled Agile Framework.
  • Technical understanding/experience is a pre
  • Advanced experience working within a bigger strategic program with multiple domain teams.
  • Advanced knowledge and experience working with headless e-Commerce platforms and Microservices architecture
  • Preferred: solid experience in scaling or rolling out a new e-commerce platform towards an omni-channel future in high pace.

Benefits

In addition to a retail market competitive salary, we offer a scope of additional benefits such as 8% pension contribution, a free pair of glasses, lenses or sunglasses a year (as well as family discount events!), subsidised lunches, commuting expenses reimbursed, discount on various insurances and 25 days holiday a year. We also offer the option to continue working from home 2 days a week in the post covid era.

 

Developing Careers & Potential

Within all GrandVision companies we recruit for a career, not just a job. We are passionate about customer satisfaction and develop our people to look for growth potential within the job and within the company.

With customers, stores and employees located in over 40 countries, GrandVision shows diversity to be at the core of its success. GrandVision is a global company proud and committed to be an equal opportunity employer.

 

More about GrandVision

GrandVision is a global leader in optical retailing and delivers high quality and affordable eye care to more and more customers around the world. The high quality eye care offered by GrandVision includes a wide range of services provided by its vision expert, prescription glasses including frames and lenses, contact lenses and contact lens care products, and sunglasses both plain and with prescription lenses. These products are offered through leading optical retail banners across Europe, the Americas, the Middle East and Asia. GrandVision serves its customers in over 7,200 stores and with more than 39,000 employees which are proving every day that in EYE CARE, WE CARE MORE.

After decades of collaboration and two years of efforts and relentless work to make it a reality, EssilorLuxottica and GrandVision officially became part of the same organization as of 1 July, 2021.

Going forward, as part of the EssilorLuxottica family, GrandVision will be able to truly unlock our full potential, and that of the optical industry as a whole, by exploring new paths around product development, digitalization, distribution and innovation.

At the very core have always been our people, who day after day are elevating the importance of vision as a basic human right and to bringing the best eyewear possible to the market. As part of the Group's deeply-rooted culture and values, we are committed to taking care of our employees around the globe and helping them thrive and grow.

 

Some key figures:

  • 7,260 stores in more than 40 countries
  • 434,000 daily store visits
  • 15.1 million Eyeglass & sunglass sold
  • Over 39,000 employees worldwide
  • Revenue EUR 3.5 billion FY
  • EBITA EUR 266 million

Our vision is to provide high quality and affordable eye care to more and more people around the world. By doing so, GrandVision aspires to help them realize their full potential in life.

 

More about GrandVision: www.grandvision.com
Follow us on LinkedIn: https://www.linkedin.com/company/grandvision

Find our Annual Report here: http://annualreport.grandvision.com

 

NB. If you have not heard back from us after 27 days, please consider your application not to be successful. Due to the number of applications we receive, we are unable to provide individual feedback should you not be selected for an interview.

 

Recruitment agencies: As we have a dedicated in-house recruitment team, all our positions are strictly no agencies. Please refrain from contacting our staff with prospective candidates as they will not be taken into consideration.

 

 

 

Application process

1. Apply
2. Questionnaire & Recruiter call
3. 1st Interview
4. Online Assessment & 2nd Interview
5. Offer
6. Hired

Share this vacancy

Apply for this job