UX Researcher

GrandVision is a global leader in optical retailing and delivers high quality and affordable eye care to more and more customers around the world. The high quality eye care offered by GrandVision includes a wide range of services provided by its vision expert, prescription glasses including frames and lenses, contact lenses and contact lens care products, and sunglasses both plain and with prescription lenses. These products are offered through leading optical retail banners which operate more than 40 countries across Europe, the Americas, the Middle East and Asia. GrandVision serves its customers in over 7,000 stores and with more than 37,000 employees which are proving every day that in EYE CARE, WE CARE MORE.

Some key figures:

• 7,000+ stores in more than 40 countries
• 30 retail banners
• over 800,000 store visitors per day
• ~17 million prescription glasses sold
• Revenue 2018: EUR 3,7 billion
• EBITDA 2018: EUR 576 million
• Over 37,000 employees

Our vision is to provide high quality and affordable eye care to more and more people around the world. By doing so, GrandVision aspires to help them realize their full potential in life.

Developing Careers & Potential

Within all GrandVision companies we recruit for a career, not just a job. We are passionate about customer satisfaction and develop our people to look for growth potential within the job and within the company. Our preference is to always promote internally where possible. So, wherever people start, there’s always somewhere else to go. We strive for continuous improvement and our new recruits help us to further raise the future potential of our company. Our whole business is full of people who have gone on to achieve a successful career through experiencing a variety of different roles in different locations and area of our business. We continually support and develop our people who have the desire, ambition and potential to grow.

With customers, stores and employees located in over 40 countries, GrandVision shows diversity to be at the core of its success. Grandvision is a global company proud and committed to be an equal opportunity employer.

1 platform – 30+ retail brands – 40+ countries

As a part of GrandVision’s cool new global Customer Experience & Digital (CX&D) team, you will take part in defining and driving a ‘true transformation’. Be prepared for an interesting journey of implementing customer experience led omni-channel transformation across 40+ countries, 30+ retail brands, 7,095 brick-n-mortar stores, 60 websites and 36,000 employees – at the intersection of retail, fashion and healthcare.

You’ll be responsible for UX Research, and work together with Designers, Developers and Product Owners.

Once here you will...

• Responsible for user research - Plan, design, and conduct up-front product opportunity research, on-going usability tests, surveys, define long-term user research needs, competitive analysis, etc.
• Collaborate cross-functionally with internal stakeholders (Designers, Product Owners, functional leads), and external stakeholders to build insights, proof-of-concept input, and prototypes.
• Create effective and powerful reports, with captivating summaries using video ‘nuggets’, data, etc...
• Overview and quality control all internal research - both qualitative and quantitative
• Introduce new methods that will be useful to GrandVision UX Team
• Know when a research project can take time and when a quick but powerful delivery is preferable
• Design our systems for international / translated research and research repository
• Take ownership of our research initiatives and collaborate with partner contracts and relationships
• Oversee the research activities - Defining best research practices and introduce new methods that will be useful to GrandVision UX Team

Relevant experience & Mindset

• Digital eCommerce Experience, preferably with a portion of that in-house
• An entrepreneurial spirit: ability to initiate work yourself and proactively improve processes, competencies and tools.
• 5+ years’ experience working on digital platforms and products.
• A world - class portfolio of research practice across the spectrum of design
• Proven experience in linking different workstreams and driving them forward in unison
• Able to inspire colleagues and the wider business with working practices or ideas
• Hold yourself accountable for deliveries between multiple people
• Excellent stakeholder management, including relevant Heads of/Directors
• Able to mentor or manage other team member

Our Offering & Benefits

• International team work experience at our Global HQ office in Schiphol.
• Competitive salary according with the level of experience.
• Unique opportunity to see your work launched in multiples countries at a global level.
• Freedom in way of working, with start-up mentality and be part of the tech teams and career paths accordingly.
• Training and development opportunities.
• Company Pension plan.
• 25 days’ vacation annually.
• Discount gym membership.
• Public transport costs reimbursed.

More about GrandVision: www.grandvision.com
Follow us on LinkedIn: https://www.linkedin.com/company/grandvision